Refund policy

Damages and issues
Please inspect your order upon reception and feedback to me immediately if the item is defective, damaged or if you receive the wrong item, so that I can help evaluate the issue and make it right. CANOPY has a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be 

  • in the same condition that you received it, unused, with tags.
  • In its original packaging.
  • You’ll also need the receipt or proof of purchase.

To start a return, take photos of the item(s), provide feedbacks / reasons of return. 
Email to dave8canopy@gmail.com. If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact me for any return questions.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). CANOPY also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
CANOPY will notify you once I received, inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please email dave8canopy@gmail.com.